Network Notices

Cable Internet Outage - Windsor and Surrounding Area

We are currently experiencing an issue with the Cable Internet service in Windsor, Essex, Harrow and the surrounding areas.
Technicians are aware of the issue and are working on a solution.


"Your account has been hacked" Emails

In the last few weeks, there have been increased reports of scam emails claiming to be from a hacker who's compromised the individual’s computer.

The hacker alleges to have been monitoring their activity and demands a payment in Bitcoin for their silence.

This is a well-known scam that is being mass-emailed across the Internet.

The message sounds convincing because it is spoofing the user's email address and usually contains an old password. The hackers are using old password lists readily available on various hacker sites.

Do not pay the scammer. The message can be ignored or deleted.

Nexicom strongly recommends you update your email password if the old password included in the message is currently in use.

Here are some related news story links to keep you aware:

https://globalnews.ca/news/4353447/dont-be-fooled-by-the-password-email-scam/

https://krebsonsecurity.com/2018/07/sextortion-scam-uses-recipients-hacked-passwords/


Network Maintenance Window

Please be advised that our normal maintenance window is on Tuesdays from 2:00am until 6:00am and Fridays from 2:00am until 6:00am. Any network maintenance that needs to be performed outside of these times will be posted here on our website under Network Notices.

Thank you.


Full username@nexicom.net for connecting

All Nexicom High Speed customers will need to connect with Nexicom using their username@nexicom.net. Please ensure your connection username includes the @nexicom.net as soon as possible. Our Helpdesk is available to assist you to verify your connection settings at 1-888-639-4266. Thank you.


Fraudulent Survey

There has been increased reports of fake Nexicom surveys which promise a gift if you are to complete the survey.

These surveys are very much indeed fraudulent and Nexicom strongly recommends you never provide your personal information via a survey or e-mail.


Voice Mail Password Changes

In an effort to protect our customers from unwelcome long distance charges, you may be prompted to update your PIN number for access to your telephone service voicemail. The PIN can be updated from your residence or remotely at messaging.nexicom.net through the web-based page by clicking on Settings / Acount / Account Password. The password cannot be updated by dialing into your account from a remote location. We have increased the number of digits from 4 to 6 to introduce an added level of security.


Caller ID Spoofing

Telemarketers are using software to hide their real identity by displaying fake telephone numbers on caller ID, a practice called ‘phone spoofing’. The Telemarketer is trying to mislead people to believe that the call is from a reputable business and in some cases the phone number they are using can belong to you!

This practice has been going on for many years, and changes in technology are making it much harder to trace the original IP address of the calls being made. While we can sometimes, if caught quick enough, trace the number and block it from being able to connect, it’s not likely that you will want to blacklist local numbers that could belong to your friends and family.

The best defence against this trend is to avoid picking up the phone if you don’t recognize the name or number on your Caller ID, a legitimate caller will leave a message. If you receive calls from people who are ‘just calling you back’ your number might have been used illegally by one of these telemarketers. If you have, please note that you will not be charged any long distance fees.


Nexicom Email Settings - Update

Nexicom has upgraded their Email Server!

What does this mean for customers with an @nexicom.net email address?

Once you change your Outgoing Mail Server settings you will be able to connect and send email when you are travelling and connected through an ISP other than Nexicom!

This upgrade is available to existing customers immediately by making a few settings changes.

After July 1st, 2014, your current settings may no longer allow you to send email. Changes will be phased in over a period of time and these changes to your settings are critical to maintain your ability to send email.

What do I need to change?

For all email addresses ending in @nexicom.net, change your Outgoing Email Server setting to outgoing.nexicom.net also change your Outgoing Email Server to Authentication On and finally change the Port from 25 to 587.

For more detailed instructions you can go to our Knowledge Base and search for the Email settings for your specific Email program.

Just go to http://kb.nexicom.net