Network Notices

Storm Recovery Update

All Nexicom teams continue to focus our highest priority on the outages caused by the recent extreme storm activity including bringing in extra resources to assist with the recovery.

Until Hydro One has cleared downed power lines to make an area safe, Nexicom is unable to access all of our network.  We worked to establish generator back up for all our remotes and wireless towers where possible, however, there are still several Wireless towers we are unable to even access due to downed trees and power lines.

For areas where Nexicom is reselling services we have not been provided any service updates but we can review your address and request updates.

If you have been restored to commercial power but do not have working Nexicom services, please contact us at 705-775-6394 or e mail customerservice@nexicom.net or Help Desk at support@nexicom.net.


Multiple Power Outages

There are currently multiple power outages affecting Nexicom DSL, Wireless, Fibre and Cable services throughout Central Ontario.  Our Technicians have been working to provide generators to some areas however due to excessive damage to hydro poles and lines customers may experience intermittent or no service.

Currently there is no ETA for when services will be restored.


Fraudulent Email - "Dear Users, Your password will expiгe in 48 hours."

There are some fraudulent emails circulating claiming to be from Nexicom indicating that 'Your password will expiгe in 48 hours.', these emails are not from Nexicom.

These emails will contain a link which will ask for your personal credentials.
Nexicom would never ask for any personal credentials in an email request.

If you have not clicked on the link, please delete the email right away.
If you have clicked on the link and provided your credentials, please contact us to speak with a Representative.


Fraudulent Email

There are fraudulent emails currently circulating.

These emails are not from Nexicom and no action is required on your part.

Below (in red) is an example of the emails but there are different types that are similar in nature.

Hi Valued Customer,


We're currently updating our mail server to shut down all inactive accounts.
Please follow the link below to login and avoid closure:

Visit

CONTINUE WITH LATEST UPDATE

Sincerely,

Nexicom.net Customer Care Team!.


Please just delete these emails if you receive one as they contain a link which will ask for your personal credentials.

Nexicom would never ask for any personal credentials in an email request.


Fraudulent Email

There are currently a couple of fraudulent emails circulating with a Subject of either "STORAGE QUOTA EXCEEDED!" OR "Email Account Verification". These emails are not from Nexicom and no action is required on your part. Please just delete these emails if you receive one as they contain a link which will ask for your personal credentials. Nexicom would never ask for any personal credentials in an email request.

 


Email Protection System

Nexicom has recently moved to a new email filtering service. This will replace Appriver/Roaring Penguin.

Going forward, daily quarantine email will be sent daily at 6am if there is Spam detected after your initial login. The format is very similar to the existing Quarantine emails.

Quarantined emails can be checked at any time using the following link:

https://antispam.nexicom.net

 


Staying Digitally Safe during the COVID-19 Pandemic

Hackers have created thousands of Coronavirus (COVID-19) related sites as bait to target victims with scams or malware. It's very clear that these attacks exploit coronavirus fears and people's desire for information about the outbreak. Given the impact on the security of businesses and individuals alike, it's essential to avoid falling victim to online scams and practice good digital hygiene.

Watch out for emails and files received from unknown senders. Most importantly, check a sender's email address for authenticity, don't open unknown attachments or click on suspicious links, and avoid emails that ask to share sensitive data such as account passwords or bank information. One new spam campaign aims to capitalize on the widespread mask shortage to trick recipients into paying for masks, only to send them nothing. Always use trusted sources, such as legitimate government websites for up-to-date, fact-based information about COVID-19.


Fraudulent Survey

There has been increased reports of fake Nexicom surveys which promise a gift if you are to complete the survey.

These surveys are very much indeed fraudulent and Nexicom strongly recommends you never provide your personal information via a survey or e-mail.


Fraudulent Email - Invoice

There is an email currently circulating with the subject, "Invoice #xxxxxxxxx" and sent from an email address with a variation of 'documentsend@nexicom.net', this email is not from Nexicom and no action is required on your part.  Nexicom suggests that you delete this email and do not click on any of the links or open any attachment it suggests.

Thank you


Emailed Requests for Private Information

Recently, several of our customers have received an email from "NEXICOM.NET - support@nexicom.net" requesting personal information including their Internet User Name and Password.

Please do not respond to this type of inquiry as we have not sent any request for you to validate your information. Additionally, please do not click on any link inside the email. This is an unfortunate hoax designed to gain your personal information and/or download viruses onto your computer.

At Nexicom, we protect and value your privacy and therefore would never ask that you validate or provide information such as a password or credit card number through an email.


Network Maintenance Window

Please be advised that our normal maintenance window is on Tuesdays from 2:00am until 6:00am and Fridays from 2:00am until 6:00am. Any network maintenance that needs to be performed outside of these times will be posted here on our website under Network Notices.

Thank you.


Nexicom Email Settings

For all email addresses ending in @nexicom.net, change your Outgoing Email Server setting to outgoing.nexicom.net also change your Outgoing Email Server to Authentication On and finally change the Port from 25 to 587.

For more detailed instructions you can go to our Knowledge Base and search for the Email settings for your specific Email program.

Just go to http://kb.nexicom.net