Nexicom is currently seeking a Part -Time Internet Help Desk Representative. (1 year Contract)
The successful candidate will be responsible for the following:
- Trouble shooting of Nexicom Internet services: DSL, Cable, Wireless and Fibre;
- Assisting all customers with account inquiries at the counter, over the phone or via e-mail;
- Taking applications for new services and keep customer history current;
- Inputting new customer billing and payment information into billing systems for basic services as required;
- Taking payments and entering them in the billing system, preparing the bank deposits, and ensuring daily reports balance to the deposit as required;
The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
Qualifications:
Minimum entry level post-secondary education with some specialization in computers and the internet. (wireless, DSL & Cable);
• 1 to 2 years of previous experience in an office environment using business tools;
• Excellent customer service and problem-solving skills;
• A positive, friendly attitude with the willingness and ability to assist our customers and promote our services;
• Ability to learn and share information with others and able to work in a team environment a must;
• Ability to work in a fast-paced environment, while effectively managing multiple tasks;
• Experience in a structured team environment;
• Data entry, PC repair and maintenance;
• Experience setting up WIFI and Email on mobile devices;
- Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset;
• Internet and Basic Networking knowledge is an asset;
• Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity;
• Familiarity with trouble reporting systems
*Help Desk experience is an asset *Must have a valid Police Check
Salary: $33,280.00 to $40,000.00 /year
If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.
Interested qualified applicants, please submit your resume and cover letter to hr@nexicomgroup.net by October 12, 2018 at 4:00pm.