Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.
We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.
Network Operations Technician
Nexicom is looking for a Network Operations Centre Technician.
Position Overview: *
Nexicom offers a fast paced, high energy, work environment. We offer:
Competitive wages ranging from $22.00-$29.50/hr. based on skills and experience
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Key responsibilities include:
Assisting in the maintenance, troubleshooting, and ticket triage of voice, video, and data services
Supports the day to day operation and troubleshooting of network infrastructure, ADSL, VDSL, DOCSIS, Fibre, IPTV, colocations, POTS, VoIP, and voicemail services
Responsible for resolving tickets escalated to the network Operations Centre, and documenting the resolution
This position may require regular Saturday and Sunday scheduling.
This position requires the individual to be on call on a pre-determined schedule.
Education:
Two- or three-year college diplomas in Computer Engineering – Networking or Telecommunications Systems or equivalent.
Computer Knowledge:
Candidates must have experience using VLAN’s and layer-2 protocol such as STP, LLDP, LLDP-MED, and IEEE 802.11.
Proficiency and experience of working with layer -3 protocols including OSPF, VRRP, BGP, MPLS, VPLS and PIM. Working knowledge of both IPv4 and IPv6, Layer 2 switching, routing, subnetting, and QOS.
Familiarity of command line interfaces and the Linux operating system. A Preferred candidate will have experience with Juniper security, routing and switching equipment.
Knowledge of service provider technologies including ADSL, VDSL, FTTH, and DOCSIS service delivery platforms. Knowledge of video services like IPTV, multicast, 8VSB, MPEG-2, MPEG-4. Experience with T1s, POTS, VoIP, and voicemail services.
Experience:
One to three years of work experience in a related field. Service Provider experience preferred.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Qualified applicants please send a Resume and Cover Letter to hr@nexicomgroup.net.
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Telecommunication Technician
Nexicom is looking for a Telecommunications Technician.
Position Overview: *
Nexicom offers a fast paced, high energy, work environment. We offer:
Competitive wages ranging from $22.00-$29.50/hr. based on skills and experience
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Key responsibilities include:
All aspects of the installation, repair, locating and maintenance of communication services and products while engaging in customer contact and promotion of Nexicom services
reading plans, perform cable splicing of both copper and fibre and identify colour coded wires.
Working in adverse weather conditions, climbing on poles/ ladders, kneeling/bending, and working in confined spaces.
The job entails driving throughout assigned geographic areas
This position may require regular Saturday and Sunday scheduling in the future.
This position requires the individual to be on call on a pre-determined schedule.
Education:
College diploma specializing in Telecommunications or equivalent
Ability to move and handle heavy loads (ladders, cable reels, test sets)
• Valid driver’s license (class G) with a clean driving record-DZ/ AZ would be an asset • Commitment to delivery of superior customer service and the ability to communicate in a clear and professional manner • Ability to work independently with little or no supervision.
Knowledge:
Knowledge in safe operations of equipment.
Knowledge of service provider technologies including ADSL, VDSL, FTTH, and DOCSIS service delivery platforms. Knowledge of video services like IPTV, multicast, 8VSB, MPEG-2, MPEG-4. Experience with T1s, POTS, VoIP, and voicemail services an asset.
Experience:
One to three years of work experience in a related field. Service Provider experience preferred.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Please send resume and cover letter to: hr@nexicomgroup.net
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Customer Service Representative
Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a full time Customer Service Position.
Position Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
Competitive wages starting at $17.50
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Due to the Pandemic a combination of office and work from home is occurring but this is an in office position
Primary responsibilities may include:
Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
Arrange new service installs, changes of service and disconnects;
enter new accounts in billing program and in applicable databases;
process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
Ensure accurate records are precisely maintained and followed up;
Prepare adjustments to customer accounts;
Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
Basic troubleshooting and prepare trouble tickets where necessary;
Process payments to billing system;
Ensure customer retention and satisfaction;
Proactively manage and resolve customer satisfaction issues;
Maintaining service levels and achieving business and performance goals and objectives
Requirements:
Customer service/inside sales experience
Demonstrated ability in self-motivation with the ability to work with limited supervision
Effective interpersonal and communication skills
Demonstrated ability to multi-task and meet deadlines
Ability to work well within a team environment
Proficiency with MS Office Programs
above average keyboarding skills
Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Please send your resume and cover letter to: hr@nexicomgroup.net
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Internet Helpdesk Representative
Nexicom is currently seeking an Internet Help Desk Representative -
Position Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
Competitive wages starting at $17.00
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
The successful candidate will be responsible for the following:
Trouble Shooting customers Internet connectivity issues;
Assisting all customers with account inquiries at the counter, over the phone or via e-mail,
Taking applications for new services and keep customer history current
Inputting new customer billing and payment information into billing systems for basic services as required
Taking payments and entering them in the billing system, preparing the bank deposits, and ensuring daily reports balance to the deposit
Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests
The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
The successful candidate will be required to work amongst our 3 locations, Millbrook, Peterborough and Lakefield.
Qualifications:
Minimum entry level post secondary education with some specialization in computers and the internet. (wireless, DSL & Cable)
1 to 2 years of previous experience in an office environment using business tool
Excellent customer service and problem-solving skills;
A positive, friendly attitude with the willingness and ability to assist our customers and promote our services;
Ability to learn and share information with others and able to work in a team environment a must;
Ability to work in a fast-paced environment, while effectively managing multiple tasks
Experience in a structured team environment. Help Desk experience is an asset;
Data entry, PC repair and maintenance
Experience setting up WIFI and Email on mobile devices;
Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset;
Internet and Basic Networking knowledge is an asset;
Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity;
Familiarity with trouble reporting systems a huge asset.
If you have what it takes to WOW us and our customers with your service abilities we would love to hear from you.
If you have the qualifications please submit your resume and cover letter to hr@nexicomgroup.net
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Technical Inside Sales Representative
Nexicom Systems is a wholesale distributor of telecommunications products. Located in Ontario, Canada, we have over 75 years of experience in helping telecommunication businesses provide leading-edge voice and data services. We're different from other distribution companies in that we're also customers.
Nexicom Systems is looking for a Technical Inside Sales Representative.
Position Overview: *
Nexicom Systems offers a fast paced, high energy, work environment. We offer:
Competitive wages ranging from $19.00-$26.00/hr. based on skills and experience
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Key responsibilities include:
· All aspects of the sales function, from providing customer service regarding new and pending orders, identifying product needs, contacting vendors for product costs and lead times, providing quotations, entering orders, and ensuring that customer inquiries are met within the time frame outlined in the company’s divisional goals.Live answering incoming calls and emails form current/new customers.
· Responsible for informing customers of new product offerings and assist in the development and implementation of sales initiatives.
· May be required to conduct CPE Product Provisioning/Customization, and complete product related training and certifications identified for the position
Education:
Community college graduate in a program related to business, telecommunications and network technology, or relevant work experience. This may include Information Networks Diploma, Computer Programmer Analyst Diploma or equivalent. Marketing Background an asset.
Bilingual English/French an asset.
Computer Knowledge:
In-depth knowledge of Windows operating system, Linux, Microsoft Office Suite of Products, and Inventory Management Systems (ERP). Some, Data Networking and modem configuration knowledge.
Experience:
One to three years of business experience involving customer service and technical support in the telecommunications sector.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Please submit Cover letter and resume when applying.
Job Types: Full-time, Permanent
Salary: $19.00-$26.00 per hour
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.