Employment

Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.


Customer Service

~~Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a One Year, full time contract position. ~

 
Duties (include but not limited to):
• Answer inbound calls and place outbound calls to customers while adhering to policies and procedures
• Address customer complaints and respond to difficult inquiries
• Process new accounts and update customer information as required
• Schedule pick- ups for customer accounts
• Ensure customer retention and satisfaction
• Provide customers and internal groups with effective and efficient customer service support
• Proactively manage and resolve customer satisfaction issues

Requirements:
• Customer service/inside sales experience
• Demonstrated ability in self-motivation with the ability to work with limited supervision
• Effective interpersonal and communication skills
• Demonstrated ability to multi-task and meet deadlines
• Ability to work well within a team environment
• Proficiency with MS Office Programs
• above average keyboarding skills

*College Diploma or Certificate
*Must have a valid Police Check

Wage starts at $16/hr

~~To Apply:
If you are interested in this position and meet the stated qualifications, please forward your resume and cover letter to hr@nexicomgroup.net.  Please state in your subject line Customer Service Contract Position.

Qualified applicants may forward their resume before to:

Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0

Email: hr@nexicomgroup.net

* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.