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Employment

Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.

We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.


Customer Service Representative

Nexicom is Growing!!!

Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a full time permanent Customer Service Position. ~

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

  • Competitive wages starting at $16.00
  • Positive work culture
  • Excellent company benefits including both Health and Dental
  • Matched Pension Plan
  • Yearly performance reviews
  • Access to courses and training for continual learning and development

Primary responsibilities may include:

• Answer inbound calls and place outbound calls to customers while adhering to policies and procedures
• Address customer complaints and respond to difficult inquiries
• Process new accounts and update customer information as required
• Schedule pick- ups for customer equipment
• Ensure customer retention and satisfaction
• Provide customers and internal groups with effective and efficient customer service support
• Proactively manage and resolve customer satisfaction issues

Requirements:

  • Customer service/inside sales experience
  • Demonstrated ability in self-motivation with the ability to work with limited supervision
  • Effective interpersonal and communication skills
  • Demonstrated ability to multi-task and meet deadlines
  • Ability to work well within a team environment
  • Proficiency with MS Office Programs

above average keyboarding skills

  • Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Application deadline: 2021-08-06

Job Types: Full-time, Permanent

Salary: $16.00-$17.00 per hour

COVID-19 considerations:

Nexicom is taking extra precautions during Covid. Limited numbers in the office, front counters are still closed to the public, extra cleaning and sanitizing, masking and distancing.

Qualified Applicants please email your resume and cover letter to: hr@nexicomgroup.net

Qualified applicants may forward their resume before to:

Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0

Email: hr@nexicomgroup.net

* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.