Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.
We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.
Customer Service Representative
Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a full time Customer Service Position.
Position Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
Competitive wages starting at $17.50
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Due to the Pandemic a combination of office and work from home is occurring but this is an in office position
Primary responsibilities may include:
Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
Arrange new service installs, changes of service and disconnects;
enter new accounts in billing program and in applicable databases;
process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
Ensure accurate records are precisely maintained and followed up;
Prepare adjustments to customer accounts;
Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
Basic troubleshooting and prepare trouble tickets where necessary;
Process payments to billing system;
Ensure customer retention and satisfaction;
Proactively manage and resolve customer satisfaction issues;
Maintaining service levels and achieving business and performance goals and objectives
Requirements:
Customer service/inside sales experience
Demonstrated ability in self-motivation with the ability to work with limited supervision
Effective interpersonal and communication skills
Demonstrated ability to multi-task and meet deadlines
Ability to work well within a team environment
Proficiency with MS Office Programs
above average keyboarding skills
Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Please send your resume and cover letter to: hr@nexicomgroup.net
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Network Operations Technician
Nexicom is looking for a Network Operations Centre Technician.
Position Overview: *
Nexicom offers a fast paced, high energy, work environment. We offer:
Competitive wages ranging from $22.00-$29.50/hr. based on skills and experience
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Key responsibilities include:
Assisting in the maintenance, troubleshooting, and ticket triage of voice, video, and data services
Supports the day to day operation and troubleshooting of network infrastructure, ADSL, VDSL, DOCSIS, Fibre, IPTV, colocations, POTS, VoIP, and voicemail services
Responsible for resolving tickets escalated to the network Operations Centre, and documenting the resolution
This position may require regular Saturday and Sunday scheduling.
This position requires the individual to be on call on a pre-determined schedule.
Education:
Two- or three-year college diplomas in Computer Engineering – Networking or Telecommunications Systems or equivalent.
Computer Knowledge:
Candidates must have experience using VLAN’s and layer-2 protocol such as STP, LLDP, LLDP-MED, and IEEE 802.11.
Proficiency and experience of working with layer -3 protocols including OSPF, VRRP, BGP, MPLS, VPLS and PIM. Working knowledge of both IPv4 and IPv6, Layer 2 switching, routing, subnetting, and QOS.
Familiarity of command line interfaces and the Linux operating system. A Preferred candidate will have experience with Juniper security, routing and switching equipment.
Knowledge of service provider technologies including ADSL, VDSL, FTTH, and DOCSIS service delivery platforms. Knowledge of video services like IPTV, multicast, 8VSB, MPEG-2, MPEG-4. Experience with T1s, POTS, VoIP, and voicemail services.
Experience:
One to three years of work experience in a related field. Service Provider experience preferred.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Qualified applicants please send a Resume and Cover Letter to hr@nexicomgroup.net.
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Damage Prevention Technician
Nexicom has been a leading Communication service provider in Central Ontario for over 120 years.
We offer a professional, friendly work environment, which encourages learning and growth, with a positive attitude.
Nexicom is looking for a Damage Prevention Technician.
Position Overview: *
Nexicom offers a fast paced, high energy, work environment. We offer:
Competitive wages ranging from $19.00-26.70/hr. based on skills and experience
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Key responsibilities include:
Locating buried plant ( copper, Fibre, cable T.V. and other service wires) for Nexicom.
Access locates needed through the locate software;
Using maps and electronic locator, determine where plant is located and mark.
This position may require regular Saturday and Sunday scheduling.
This position requires the individual to be on call on a pre-determined schedule.
Education:
Two- or three-year college diplomas in Computer Engineering – Networking or Telecommunications Systems or equivalent.
Knowledge & Skills
Experience with private locates and pre-engineered locates and asset
Strong computer skills- MS Excel, MS Word, MS Project
Valid Driver’s License and clean driving record
Strong organizational and multi-tasking skills
Self-motivated: ability to work independently on timelines and stay productive under minimal supervision
Ability to work accurately and problem solve under pressure
Strong communication skills: ability to interact with customers and co-workers in a professional manner
Basic knowledge of telecom and fiber optic installation
Experience:
One to three years of work experience in a related field. Service Provider experience preferred.
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
Send resume to: hr@nexicomgroup.net by October 11, 2022 at 4:00pm.
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.