Nexicom is a leading Communications service provider in Central Ontario. We provide the latest technology...with a neighbourly touch. We're big enough to provide top-quality service, and small enough to give the one-on-one attention that big city providers can't match.
We offer a professional, friendly work environment which encourages learning and growth with a positive attitude. We are looking for individuals with enthusiasm and integrity who will deliver the latest technology with personal care to our customers.
Technical Helpdesk Representative
Do you have what it takes to WOW our customers!!!
Nexicom is currently seeking Internet Help Desk Representatives - 12 Month Part Time Contract position of 16-32 hours per week
The successful candidate will be responsible for the following:
Trouble shooting all internet services provided by Nexicom; (Wireless, DSL & Cable)
Assisting all customers with account inquiries at the counter, over the phone or via e-mail;
Taking applications for new services and keep customer history current;
Inputting new customer billing and payment information into the billing system for basic services as required;
Taking payments and entering them in the billing system;
Providing back up to the Support Team with regards to data entry of telephone programming codes, preparing trouble tickets and locate requests;
The position requires a well-spoken, articulate, pleasant-mannered and flexible, individual with effective listening and analytical skills who delivers excellence in customer service with a professional approach to customers and staff.
The successful candidate will be required to be able to work among our 4 locations, Millbrook, Lindsay, Peterborough and Lakefield.
Qualifications:
• Minimum entry level post secondary education with some specialization in computers and the internet; • 1 to 2 years of previous experience in an office environment using business tools; • Excellent customer service and problem-solving skills; • A positive, friendly attitude with the willingness and ability to assist our customers and promote our services; • Ability to learn and share information with others and able to work in a team environment a must; • Ability to work in a fast-paced environment, while effectively managing multiple tasks; • Experience in a structured team environment, Help Desk experience is an asset; • PC repair and maintenance an asset; • Experience setting up WIFI and Email on mobile devices; • Working knowledge of Windows OS from Windows XP to Windows 10, Apple OS knowledge is an asset; • Internet and Basic Networking knowledge is an asset; • Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity; • Familiarity with trouble reporting systems.
If you have what it takes to WOW us and our customers with your Customer service and technical abilities we would love to hear from you.
Job Type: Part-time
Salary: $16.00 to start
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.
Customer Service Representative
~Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a One Year full time contract position. ~
Duties (include but not limited to):
Explain Nexicom services to potential customers and complete applications • Answer inbound calls and place outbound calls to customers while adhering to policies and procedures • Address customer complaints and respond to difficult inquiries • Process new accounts and update customer information as required • Schedule pick- ups for customer accounts • Ensure customer retention and satisfaction • Provide customers and internal groups with effective and efficient customer service support • Proactively manage and resolve customer satisfaction issues
Requirements: • Customer service/inside sales experience • Demonstrated ability in self-motivation with the ability to work with limited supervision • Effective interpersonal and communication skills • Demonstrated ability to multi-task and meet deadlines • Ability to work well within a team environment • Proficiency with MS Office Programs • above average keyboarding skills
*College Diploma or Certificate *Must have a valid Police Check
~~To Apply: If you are interested in this position and meet the stated qualifications, please forward your resume and cover letter to hr@nexicomgroup.net. Please state in your subject line Customer Service Contract Position.
Qualified applicants may forward their resume before to:
Nexicom, Human Resources
5 King St. East
Millbrook, Ontario
L0A 1G0
* We sincerely thank all those that take the time to apply, however due to the volume of resumes received only those that are selected for an interview will be contacted.