~Nexicom is looking for an enthusiastic individual that is willing to give Exceptional Customer Service, to fill a One Year full time contract position. ~
Position Overview: *
Nexicom is a fast paced, high energy, customer centered work environment. We offer:
- Competitive wages starting at $16.00
- Positive work culture
- Excellent company benefits including both Health and Dental
- Matched Pension Plan
- Yearly performance reviews
- Access to courses and training for continual learning and development
Key responsibilities include:
- Providing a best in class Customer Experience;
- Customer Engagement;
- Sharing product knowledge;
- Listening to customers and assisting with signing up for the service they need and want;
- Answer inbound calls and place outbound calls to customers while adhering to policies and procedures;
- Address customer complaints and respond to difficult inquiries, over the phone, through email and face to face;
- Process new accounts and update customer information as required;
- Ensure customer retention and satisfaction;
- Maintaining service levels and achieving business and performance goals and objectives
Requirements:
- Conduct yourself with optimism, empathy and integrity
- Ambitious self-starter;
- Customer service/inside sales experience;
- Effective interpersonal and communication;
- Disciplined when it comes to managing your time, evaluating your priorities and accomplishing your goals;
- Demonstrated ability to multi-task and meet deadlines;
- Ability to work well within a team environment;
- Proficiency with MS Office Programs
above average keyboarding skills; - Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Condition of Employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.
~~To Apply:
If you are interested in this position and meet the stated qualifications, please forward your resume and cover letter to hr@nexicomgroup.net. Please state in your subject line Customer Service Contract Position.